I’ve always wanted to hear Colin Powell and Gayle King sing “Call Me Maybe”…said no one.
Got a double smiley face written on the fortune in my fortune cookie. Does this mean that it’s doubly true or that the manufacturer started hiring teens to write the messages in text speak?
Pedestrian fakes accident w/ a car. I say: “You’re doing it wrong! Try harder next time!”
Tonight, I witnessed a woman trying to exchange a half-used bottle of KY Liquid lubricant at Wal-Mart for another brand. She urged the cashier to speed up the transaction as she “really need to get home…like now (wink).” #awkward #peopleofwalmart #bestofsyracuse
2 thoughts for today. 1) Why do people smoke their headlights? Isn’t the point to project as much light as possible so you can see the road ahead of you? 2) I think I just saw a white version of Carlton from Fresh Prince.
I recently moved across the country to Syracuse and have been scouting out a new supermarket to pick up fresh food at (no simple feat, to say the least). Like most consumers, I demand the highest quality produce, lowest prices, and fastest check-out experience. However, one supermarket managed to lose me as a customer tonight in less than 45 seconds.
While running errands earlier, I decided to stop into a nearby ‘Price Chopper’ in East Syracuse. A few friends have warned me to stay away form the place, based on their negative shopping experiences, but my sense of curiosity got the better of me.
(Image courtesy of Syracuse.com)
As with most supermarkets, you’re required to sign-up for a membership card in order to score the lowest prices. So I make a bee line for the customer service counter as soon as I enter the store to do so. And that’s where my story starts:
:00 (seconds) - Enter the Store
:10 - Arrive at customer service desk. Associate standing at the customer service counter is complaining loudly to her colleague in the office next to her about something. Associate doesn’t make eye contact with me, just continues chatting and working on some paperwork at the desk.
:20 - Still waiting for an acknowledgement.
:30 - Associate finally says to me (without looking up): “Customer service is closed.”
:35 - Me: “Oh, I just want to know how to sign up for a club card.”
:40 - Associate (says in a perturbed tone): “Go find yourself a supervisor or someone at the front-end.”
And there it is, the behavior of one associate managed to turn me off to shopping at a store completely. It wouldn’t have taken much effort on her part to hand me a card application or to flag down another associate who could help. She instead decided to pick the “nuclear” option in dealing with customers: be rude.
Out of increasing curiosity, I took a lap around the store after this incident to see what the product selection was like and discovered mediocre produce with marked-up pricing. That was definitely the nail in the coffin that lead me to decide never to shop at Price Chopper again.
Bottom line, it took 45 seconds to turn me off to shopping at the store and another few minutes to solidify that decision. Ironically, there was a large sign that I spotted on the way out, positioned above the Customer Service desk that read: “Customer Service: Fast, Friendly, Efficient.”
Yeah, they sure were efficient in losing me as a customer tonight. But don’t fret Price Chopper, I’m sure you’ll find yourself another customer at the front-end somewhere.